Refund policy
Last updated: 10 September 2026
Who we are
Provider: Vivivo Solutions, ul. Cicha 26, 96-513 Kozłów Biskupi, Poland. NIP: 1251758025, REGON: 526903367. Contact:[email protected]. This policy is part of theTerms of service.
Free plan
The Free plan has no charges, so there is nothing to refund. You can stop using EmailStitch and delete your organization at any time.
Paid subscriptions
Paid plans (Starter, Team, Agency) are sold and invoiced through Paddle as merchant of record. Paddle handles the payment, VAT, and the receipt. Refund requests can go to us at[email protected]or directly to Paddle from the receipt email; we and Paddle decide them together under this policy.
There is no free trial. A subscription bills at the start of each period. You can cancel at any time; cancellation stops the next renewal and access continues to the end of the period already paid for. Cancelling mid-period is not by itself a reason for a refund.
Consumer right of withdrawal
If you buy as a consumer in the EU, you have 14 days to withdraw from the purchase. When you start the subscription you ask us to begin the service at once and acknowledge that the withdrawal right is lost once the service has been fully performed. Where the right still applies, we refund what you paid, less an amount in proportion to the service provided up to your withdrawal. To withdraw, email[email protected]from your account address within 14 days of purchase.
Business purchases
If you buy for a business or organization, payments are non-refundable, except where mandatory law requires a refund or where we are in material breach of the Terms of service and do not fix it within a reasonable time after you tell us.
Plan changes
Upgrading or switching interval is billed immediately with a proration for the time left in the current period. Downgrading takes effect at the next renewal. Proration is handled in the app and is not a refund.
Billing errors
If you were charged twice, charged after a valid cancellation, or charged in a clear error, email[email protected]and we will refund the incorrect amount.
How refunds are paid
Approved refunds go back to the original payment method through Paddle. Timing depends on Paddle and your bank or card issuer. See thePaddle buyer terms.
How to ask
Email[email protected]from the address on the account, with the receipt or the organization name. We aim to respond within 14 days.
Law
Governing law and venue are set in the Terms of service. Consumers keep the mandatory rights of their country of residence.
Contact
Vivivo Solutions, ul. Cicha 26, 96-513 Kozłów Biskupi, Poland. NIP: 1251758025, REGON: 526903367